AI chatbot for salons: answer service and booking questions

Step 1: make a service and price sheet

For each service record duration, starting price, inclusions, and price variables. If the salon prices colour work by hair length, separate the short, medium, and long ranges and state whether toner or consultation is separate. Use the current salon menu and currency.

Sample knowledge pages: “Colour services by hair length”; “Patch tests: which services need one and when”; “Cancellation, late arrival, and deposit policy.” Assign an owner to update them when the menu changes.

Step 2: add the correct booking path

Set the booking button to the salon's live booking provider. If staff review requests, enable a form for service, preferred date, hair length where relevant, and a callback method. Tell visitors that the request is pending until confirmed; MivoChat does not sync availability or take a deposit.

Use quick replies for service menu, booking link, cancellation terms, and consultation requests. Never infer availability from a static price page.

Step 3: set a handoff for personal advice

The service menu can answer duration and starting-price questions. Route colour corrections, allergy history, reactions, and suitability questions to a trained stylist or therapist. Decide who owns that queue when everyone is with clients.

Configure opening hours and away mode with a realistic next response time. Avoid promising an immediate answer if the team cannot monitor chat during treatments.

Step 4: rehearse a quote and patch-test chat

Visitor: “What does balayage cost on long hair?” Chat: “Our published long-hair range starts at $110. The final quote depends on your colour history and consultation; on Starter and Pro, send a quote request and a stylist will confirm it, and on the trial, ask for a callback number instead.” Replace the bracket with current approved information before publishing.

Visitor: “I reacted to colour last time. Can I book?” Chat: “A stylist needs to speak with you first. I can collect a callback request, or you can call the salon at 555-0187.” The assistant must not decide that a treatment is safe.

Step 5: validate the launch

On a phone, test short- and long-hair pricing, patch-test instructions, cancellation terms, a booking request (Starter and Pro), and a question about a time that is not listed. Confirm the form never says that a slot is reserved.

Use ratings and Insights to find unclear service descriptions. If a price question repeats, add the missing range or explain which factors require a consultation.

Give the receptionist a one-page handoff note: where to find new requests, which stylist handles a colour consultation, how to mark a callback complete, and who responds when the salon is closed. Update the source menu before a seasonal promotion starts and remove expired offers as soon as they end. For patch tests and product reactions, keep the published instruction consistent with the salon’s actual booking policy and let a trained person own each personal follow-up.

During the first week, compare a few customer questions with the service menu word for word. If people use different names for the same cut or colour, add those phrases to the menu description so the answer remains easy to find. Ask the front desk to report any fee or starting range that no longer matches the till or booking system, and publish the correction before the next visitor relies on it.

Frequently asked questions