AI chatbot for property rentals and holiday lets

Step 1: prepare a source page for every listing

Each property's arrival page should name the listing and explain check-in window, parking, entrance, Wi-Fi basics, pet rule, and local tips. Keep facts separate by unit so one property's rules cannot be returned for another.

Sample knowledge pages: “Harbour Flat arrival and parking”; “Old Town Loft house rules and pets”; “Local transit, groceries, and late arrival.” Never add door codes, lockbox combinations, guest names, or booking identifiers to public sources.

Step 2: connect reservations without claiming availability

Use the live calendar link for dates and reservations. On Starter and Pro, a request form can collect dates, guest count, property name, and contact method, but must state that the host confirms availability. MivoChat does not reserve a stay, process a deposit, or change an existing booking.

Send current-reservation changes and cancellations to the platform or host route that owns the booking. Do not ask for card details in chat.

Step 3: assign an on-duty access contact

Name the host or manager who monitors late-arrival and access problems. A question about a nearby shop can wait until morning; a guest locked out needs a monitored route that can actually unlock the property.

Make the same after-hours instructions visible in the listing and away message. Test the phone number and escalation path outside normal office hours.

Step 4: rehearse property-specific questions

Visitor: “Can I park a second car at Harbour Flat?” Chat: “The Harbour Flat arrival page lists one reserved space. Ask the host before arrival about a second car; I can pass along your request.” Verify the property and parking rule against the live listing.

Visitor: “We arrive after midnight. What is the door code?” Chat: “Private arrival instructions are sent through your reservation message. If you have not received them, call the monitored arrival contact at 555-0163.” Never reveal an access credential in public chat.

Step 5: check a multi-property, after-hours journey

Test parking, pets, check-in, transit, availability, and lockout questions for at least two properties. Confirm that each answer uses the right source, the booking link reaches the live calendar, and the urgent route is monitored.

Review Insights after busy weekends. Repeated questions about luggage, permits, or late arrivals should lead to a property-specific page update and an assigned seasonal review.

Give the on-duty manager a handoff checklist that names the property, guest contact route, reservation platform, and action required. Before holiday periods, recheck transit service, local shop hours, parking restrictions, and any building access change. On Starter and Pro, a host can use the quote form to collect a non-urgent inquiry, but active lockouts, safety concerns, and reservation changes need the staff member who has authority and can see the booking.

When a building changes its access procedure or a street closes for an event, update the affected property guide and pause any old arrival instruction that is no longer safe. Check that local tips have a date or review owner, and explain which details are seasonal. The host should retain reservation-specific correspondence in the booking channel and use the public chat only for information every prospective guest is allowed to see.

Frequently asked questions