Verified comparison
Pricing and listed features
| Vendor | Listed pricing | Listed features |
|---|---|---|
| Intercom Fin | Fin AI Agent is $0.99 per outcome with no seat cost on its own. Intercom Essential is listed at $29/seat monthly; seats apply when you also use the Intercom helpdesk. Pricing checked on 5 November 2026. Intercom Fin official pricing ↗ |
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| Zendesk AI agents (Suite) | Suite Team is listed at $69/agent monthly or $55/agent/month annually with 5 automated resolutions/agent/month; Suite Professional is $149 monthly or $115/agent/month annually with 10. Extra resolutions are listed at $1.50 committed or $2.00 pay-as-you-go. Pricing checked on 5 November 2026. Zendesk AI agents (Suite) official pricing ↗ |
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Check each linked pricing page for current terms before deciding.
Choose Intercom Fin if
Choose Intercom Fin if you need its connected inbox and broad omnichannel support workflow.
Choose Zendesk AI agents (Suite) if
Choose Zendesk Suite if ticketing, workforce workflows, and included per-agent automated resolutions fit your operation.
Compare monthly cost at your volume
Assume each of 300 or 1,000 conversations produces one AI-handled resolution and compare list prices before seats. Fin at $0.99 per outcome is about $297 or $990. Zendesk Suite Team lists $69 per agent monthly and five automated resolutions per agent; at that allowance, 300 resolutions require 60 agents' worth of included volume and 1,000 require 200, so extra-resolution costs dominate at ordinary team sizes. With one agent, Team plus 295 extra resolutions at the listed $2 pay-as-you-go rate is about $659; with one agent and 995 extra at 1,000 volume it is about $2,059. Suite Professional lists $149 per agent and ten included resolutions; using one agent plus $2 pay-as-you-go extras gives about $729 at 300 and $2,129 at 1,000. Committed extra resolutions are listed at $1.50, and annual prices differ. This simplified model excludes other seats and assumes each conversation is one resolution; verify current definitions and commit terms.
At three AI replies per conversation, MivoChat would count 900 replies at 300 conversations and 3,000 at 1,000: Starter's 1,000-reply $29 reference and Pro's 5,000-reply $99 reference cover those volumes. See /pricing for billing status.
Training, channels, and switching Intercom Fin / Zendesk AI agents (Suite)
Map the support operation before comparing an AI layer with a Suite. Fin works across voice, chat, email, Slack, and social and can connect to third-party helpdesks. Zendesk lists AI agents across social, web, mobile, voice, and email, with help-center, Google Drive, and PDF knowledge plus escalation routing. Record which ticket queues, telephony routes, macros, history, and ownership rules are operationally required.
Run a parallel pilot using existing public and approved knowledge sources. Test a straightforward answer, a language variation, an unsupported request, and an escalation that must preserve context. Calculate Zendesk resolutions at the actual agent count and distinguish included resolutions from extra committed or pay-as-you-go usage. Keep ticketing and channels active during migration; only move a route after agents can find the conversation, see context, and continue the customer thread.
Ask finance or the support owner to model more than one agent count, since the included resolution allowance scales with seats while the base Suite fee does too. Compare monthly and annual terms separately, and identify whether extra usage is committed or pay-as-you-go. During the operational pilot, keep a named owner for every queue and confirm the human escalation lands in the system where agents already work. A technically correct answer is not sufficient if a customer reply becomes detached from its ticket history.
Where neither fits and MivoChat may
Neither may fit a small team seeking a simple website-only support assistant without a large helpdesk workflow or per-resolution accounting. MivoChat may fit public-site answers and Telegram handoff; compare plan references on /pricing and evaluation results on /accuracy.
Frequently asked questions
How is Intercom Fin priced?
For intercom-fin-vs-zendesk-ai, Intercom Fin lists Fin AI Agent is $0 point 99 per outcome with no seat cost on its own point Intercom Essential is listed at $29/seat monthly; seats apply when you also use the Intercom helpdesk point ; Fin works across voice, chat, email, Slack, and social; Intercom lists human handoff with full context and AI Insights and QA;
How is Zendesk AI agents (Suite) priced?
For intercom-fin-vs-zendesk-ai, Zendesk AI agents (Suite) lists Suite Team is listed at $69/agent monthly or $55/agent/month annually with 5 automated resolutions/agent/month; Suite Professional is $149 monthly or $115/agent/month annually with 10 point Extra resolutions are listed at $1 point 50 committed or $2 point 00 pay-as-you-go point ; Zendesk lists AI agents across social, web, mobile, voice, and email; Its Suite includes ticketing, omnichannel routing, and enterprise workflows;
Why does Zendesk's seat count change the cost example?
Suite pricing is per agent and includes a limited number of automated resolutions per agent. The example uses one agent and then adds pay-as-you-go resolutions; a different agent count or committed rate changes the total.
Are one conversation and one outcome the same thing?
This example assumes one AI-handled conversation becomes one billable resolution for arithmetic only. Each vendor defines its billable event, so confirm what qualifies before using the estimate for a purchase decision.
Keep exploring
Recommended guide
The r3-final-a evaluation measured 95% answerability-tier accuracy on 224 questions; this is an evaluation result, not a guarantee. AI replies use Anthropic. See the method and results and subprocessors and data locations.