Verified comparison
Pricing and listed features
| Vendor | Listed pricing | Listed features |
|---|---|---|
| Intercom Fin | Fin AI Agent is $0.99 per outcome with no seat cost on its own. Intercom Essential is listed at $29/seat monthly; seats apply when you also use the Intercom helpdesk. Pricing checked on 5 November 2026. Intercom Fin official pricing ↗ |
|
| Chatbase | Chatbase Hobby is $40/month billed monthly ($32/month billed yearly) with 700 message credits/month. Basic is listed at $150 with 4,000 credits. Pricing checked on 5 November 2026. Chatbase official pricing ↗ |
|
Check each linked pricing page for current terms before deciding.
Choose Intercom Fin if
Choose Intercom Fin if its full helpdesk, omnichannel support, or third-party helpdesk connections are central to your workflow.
Choose Chatbase if
Choose Chatbase if its agent controls, broad integrations, or higher-plan voice and compliance features match your needs.
Compare monthly cost at your volume
Assume every conversation is AI-handled and use three AI replies per conversation, matching MivoChat's DEFAULT_REPLIES_PER_CONVERSATION. At 300 conversations, Fin's $0.99 per outcome is about $297; Chatbase Hobby's 700 monthly message credits cost $40, but 900 assumed replies exceed that allowance, so compare Basic at $150 for 4,000 credits. At 1,000 conversations, Fin is about $990 and Chatbase Basic is $150 for 3,000 assumed messages, within its 4,000-credit allowance. This is an illustrative unit comparison, not a claim that a reply, message credit, and outcome are interchangeable; check each vendor's metering rules. Intercom helpdesk seats are extra if you use its workspace.
MivoChat would count about 900 replies at 300 conversations, within Starter's 1,000-reply allowance ($29 plan reference), and about 3,000 replies at 1,000 conversations, within Pro's 5,000-reply allowance ($99 reference). These are plan references; confirm billing status on /pricing.
Training, channels, and switching Intercom Fin / Chatbase
Before a pilot, export or retain the current conversation history and list the entry points you actually use: Fin covers voice, chat, email, Slack, and social; Chatbase lists chat, WhatsApp, email, Slack, and voice. Identify which channels must stay live during a trial and who owns the human handoff. Test one documented question, one unsupported question, and an escalation with context in each candidate.
For Chatbase, inventory its agents, actions, guardrails, and CRM or helpdesk connections before recreating workflows. For Fin, record whether it is paired with Intercom's helpdesk or an existing helpdesk, because the seat and routing picture changes. Switch one low-risk web route first, then check transcripts, routing, and unresolved conversations before changing the remaining channels.
During the comparison, keep the same source pages, language, and test questions for both systems. A useful sample includes a plan limit, a setup procedure, a known missing answer, and a request that needs a person. Note whether an action or integration changes the response path, and whether agents can see the context they need without asking the customer to repeat details. This makes the decision about the real operating workflow rather than a headline credit count.
Where neither fits and MivoChat may
Neither may fit if you need a very small, predictable website-only support layer without a full helpdesk or a configurable agent stack. MivoChat can fit when public website answers and Telegram topic handoff are enough; compare current limits at /pricing and the evaluation method at /accuracy.
Frequently asked questions
How is Intercom Fin priced?
For intercom-fin-vs-chatbase, Intercom Fin lists Fin AI Agent is $0 point 99 per outcome with no seat cost on its own point Intercom Essential is listed at $29/seat monthly; seats apply when you also use the Intercom helpdesk point ; Fin works across voice, chat, email, Slack, and social; Intercom lists human handoff with full context and AI Insights and QA;
How is Chatbase priced?
For intercom-fin-vs-chatbase, Chatbase lists Chatbase Hobby is $40/month billed monthly ($32/month billed yearly) with 700 message credits/month point Basic is listed at $150 with 4,000 credits point ; Chatbase lists agents across chat, WhatsApp, email, Slack, and voice; It lists actions, guardrails, analytics, and helpdesk and CRM integrations;
When does Chatbase Hobby stop fitting this example?
At three assumed replies per conversation, 300 AI-handled conversations imply about 900 messages, above Hobby's listed 700 monthly credits; Basic lists 4,000. Actual billable credits can differ by vendor rules.
Does Fin require Intercom seats?
The listed $0.99 outcome charge has no seat cost on its own. Intercom seats apply when you also use its helpdesk; confirm the current arrangement on the linked pricing page.
Keep exploring
Recommended guide
The r3-final-a evaluation measured 95% answerability-tier accuracy on 224 questions; this is an evaluation result, not a guarantee. AI replies use Anthropic. See the method and results and subprocessors and data locations.