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Chat Privacy Notice

This notice explains how your information is handled when you use the chat on a website that uses MivoChat.Last updated November 5, 2026

In short

  • The website business is responsible for your chat; MivoChat processes it for that business.Jump
  • Your messages, optional contact details, page address, attachments and technical identifiers may be processed.Jump
  • The business team and service providers may receive chat content.Jump
  • The business sets retention; the default is 90 days after your last message.Jump
  • Ask the business to delete your data; if you contact MivoChat, we forward your request.Jump
On this page
  1. Who is responsible for your data
  2. You are chatting with an AI
  3. What is processed
  4. Who receives it
  5. How long it is kept
  6. Storage in your browser
  7. Your rights

1. Who is responsible for your data

The business whose website you are visiting is the controller of your chat. It decides why and how your messages are used. MivoChat (MIVO STUDIO S.R.L., Romania) provides the chat service and processes your data on that business's instructions as its processor. Contact the website first about your data; see its privacy notice.

2. You are chatting with an AI

The assistant is an AI (Claude, by Anthropic). It can make mistakes. A person from the business can take over; ask for one at any time.

3. What is processed

Your messages and the replies; your name, email and phone number only if you enter them; the address of the page where you opened the chat; images you attach (PNG, JPEG, WebP, up to 5 MB); a random identifier stored in your browser so the conversation continues after a reload; a hashed (not readable) IP address for abuse limits; your browser user agent (up to 500 characters); your country, derived from the IP address by our hosting provider (we do not store the IP address); and your language (locale). Please do not share passwords, payment card numbers or health details unless the business asks for them and tells you why.

4. Who receives it

The business and its team (including through Telegram, Slack, WhatsApp or the web inbox it connects), and our subprocessors: Supabase and Vercel (hosting, Frankfurt); Anthropic (AI replies, outside the EU), which receives your messages and conversation history, your name if you gave it, the page address, attached images and retrieved knowledge text; Voyage AI (search, outside the EU); and Resend (emails to you if you leave an address and ask to be notified). See the subprocessor list. Anthropic's Commercial Terms bar it from training models on your messages. We have opted out of Voyage AI's use of API content for training, so Voyage AI does not train its models on this content and deletes it straight after processing. More detail, including how these transfers outside the EU are protected, is in section 4 and section 7 of our Privacy Policy.

5. How long it is kept

The business sets the period (default 90 days after your last message, up to 3,650 days); then the conversation is deleted automatically.

6. Storage in your browser

The identifier above, a flag that stops the chat opening automatically more than once, and the last message you have seen. No cookies, no advertising or tracking. See the cookie policy.

7. Your rights

Access, correction, deletion, restriction, objection, portability, and withdrawing consent, by contacting the business. If you write to hello@mivochat.app we will forward your request to the business. You can also complain to your data protection authority (in Romania: ANSPDCP, www.dataprotection.ro). More detail is in our Privacy Policy.