1. Provider
MIVO STUDIO S.R.L.
Strada Teilor, Nr. 49B, Corp C3, Ap. 2, 407280 Sat Floreşti, Comuna Floreşti, Jud. Cluj, Romania
Operating the MivoChat service.
2. Contact
Email: hello@mivochat.app
3. Company registration
- Trade Register number: J2026045335004
- Unique Registration Code (CUI): 55254995
- European Unique Identifier (EUID): ROONRC.J2026045335004
- Registered with the Oficiul Registrului Comerţului de pe lângă Tribunalul Cluj
- VAT status: Not registered for VAT.
4. Consumer dispute resolution
If you are a consumer and something goes wrong, please write to us first at hello@mivochat.app. We aim to resolve complaints directly and quickly.
If we cannot reach a solution, you may refer the matter to the Romanian National Authority for Consumer Protection (ANPC) under its alternative dispute resolution (SAL) procedure: anpc.ro/ce-este-sal. Consumers resident in another EU country may also use the alternative dispute resolution body competent where they live.
The European Commission’s online dispute resolution (ODR) platform was discontinued on 20 July 2025 and can no longer be used.