At a glance
Zendesk and MivoChat
- Zendesk: agent plans at $19, $55, and $115 per agent per month, billed annually.
- Zendesk: add-ons such as Copilot at $50 per agent per month, billed annually.
- MivoChat: website chat with human handoff, without ticket routing or a reporting suite.
- MivoChat: 14-day trial today; paid checkout is not live.
Checked October 12, 2026
Pricing and plan details
Zendesk’s pricing page lists agent plans at $19, $55 and $115 per agent per month billed annually, with a free trial. Zendesk official pricing ↗
Figures come from the Zendesk pricing page as fetched on October 12, 2026. Plan names, limits and billing terms change, so confirm them on the live page before you decide.
Zendesk: Yes: Zendesk lists paid plans
MivoChat: No: Paid billing is not live yet
Zendesk: Yes: Free trial or free plan listed
MivoChat: Yes: 14-day trial; no paid checkout yet
Zendesk: Not stated: Not stated on the pricing page; check their product documentation
MivoChat: Yes: Web inbox or Telegram; Slack is in beta
| Feature | Zendesk | MivoChat |
|---|---|---|
| Paid plan on the pricing page | Yes: Zendesk lists paid plans | No: Paid billing is not live yet |
| Free trial or free plan | Yes: Free trial or free plan listed | Yes: 14-day trial; no paid checkout yet |
| Human reply channel | Not stated: Not stated on the pricing page; check their product documentation | Yes: Web inbox or Telegram; Slack is in beta |
Zendesk alternative for small service businesses: visitor workflow
Question about zendesk alternative for small service businesses
A buyer asks how Zendesk and MivoChat fit the team's support workflow.
Suggested next step for zendesk alternative for small service businesses
The zendesk alternative for small service businesses workflow should cite approved information and identify who can confirm an open detail.
Zendesk alternative for small service businesses team handoff
Web inbox or Telegram
The zendesk alternative for small service businesses team can review a request that needs a decision.
Check Slack beta access before routing zendesk alternative for small service businesses requests there.
When a service suite earns its setup cost
A ticket queue can help when requests need owners, priorities, service levels, or follow-up over several days. It can also create useful visibility for managers. If you have one person answering occasional website questions, those controls may be more than you need at the start.
MivoChat is intentionally narrower and should be evaluated as a website support layer. It does not provide Zendesk's ticket-management system. If a customer request must be tracked formally, decide how your business will record and follow it before changing tools.
Compare the total cost and included work
Zendesk’s official pricing page, fetched October 12, 2026, lists agent plans at $19, $55 and $115 per agent per month billed annually, a free trial, and add-ons such as Copilot at $50 per agent per month billed annually. Pay-as-you-go resolutions are billed separately. Count the agents who would need a licence, not only the people who answer chats, before comparing totals.
MivoChat's paid billing is not live, so this page does not claim it costs less than Zendesk. Compare the current trial limits and the functions you would otherwise need to buy or operate separately.
What to keep during a migration
Before moving, identify open tickets, customer history, saved replies, forms, and any service-level commitments. Export or retain data using the options provided by your current system and follow your organization's retention policy. This comparison does not promise an automated Zendesk import.
If you only want to test website chat, leave Zendesk ticketing in place. Add the new widget on one page, assign a staff owner for handoffs, and document how a conversation becomes a ticket or follow-up task in your existing workflow.
Choose with a scenario test
Test one routine question, one issue that needs a human, and one request that needs ongoing follow-up. Ask the staff member handling the test to show where each request is recorded, who owns it next, and how the visitor receives an answer.
Choose the smallest system that handles those scenarios reliably. A larger platform can be the right choice when the work needs it; a smaller website assistant can be enough when the goal is to answer common questions and make a human reachable.
Frequently asked questions
What does MivoChat cost today?
Zendesk comparison: MivoChat has a 14-day trial. Paid plan checkout and reply credit purchases are not enabled yet; see the MivoChat pricing page for current trial allowances.
Can I import my old conversations?
For a move from Zendesk, check the provider's export options and retain records according to your policy. This comparison does not promise a direct import into MivoChat; run the two workflows side by side before changing your team's process.
When were prices checked?
Zendesk: the linked official pricing source was fetched on October 12, 2026. Plan names, limits, and billing terms may change, so use the provider's live pricing page before deciding.