At a glance
Tidio and MivoChat
- Tidio: a Free plan at $0 per month; paid plans from $24.17 per month.
- Tidio: plans count billable conversations and AI conversations.
- MivoChat: answers grounded in your website information, with human handoff.
- MivoChat: 14-day trial today; paid checkout is not live.
Checked October 12, 2026
Pricing and plan details
Tidio’s pricing page lists a Free plan at $0 per month, paid plans from $24.17, $49.17 and $300 per month, and a 7-day free trial. Tidio official pricing ↗
Figures come from the Tidio pricing page as fetched on October 12, 2026. Plan names, limits and billing terms change, so confirm them on the live page before you decide.
Tidio: Yes: Tidio lists paid plans
MivoChat: No: Paid billing is not live yet
Tidio: Yes: Free trial or free plan listed
MivoChat: Yes: 14-day trial; no paid checkout yet
Tidio: Not stated: Not stated on the pricing page; check their product documentation
MivoChat: Yes: Web inbox or Telegram; Slack is in beta
| Feature | Tidio | MivoChat |
|---|---|---|
| Paid plan on the pricing page | Yes: Tidio lists paid plans | No: Paid billing is not live yet |
| Free trial or free plan | Yes: Free trial or free plan listed | Yes: 14-day trial; no paid checkout yet |
| Human reply channel | Not stated: Not stated on the pricing page; check their product documentation | Yes: Web inbox or Telegram; Slack is in beta |
Tidio alternative for small service businesses: visitor workflow
Question about tidio alternative for small service businesses
A buyer asks how Tidio and MivoChat fit the team's support workflow.
Suggested next step for tidio alternative for small service businesses
The tidio alternative for small service businesses workflow should cite approved information and identify who can confirm an open detail.
Tidio alternative for small service businesses team handoff
Web inbox or Telegram
The tidio alternative for small service businesses team can review a request that needs a decision.
Check Slack beta access before routing tidio alternative for small service businesses requests there.
Compare the work, not just the widget
Both tools can put a conversation entry point on a website, but the operating model matters more than the launcher. Decide whether your staff want to answer in a dedicated customer service inbox, whether automated flows are important, and how often answers should cite your own published information.
A salon might need to answer service and availability questions, while an online shop may care about order support and ecommerce context. Write down the three jobs the chat must do before evaluating add-ons or AI labels.
Pricing: include conversation limits
Tidio’s official pricing page, fetched October 12, 2026, lists a Free plan at $0 per month, paid plans starting at $24.17, $49.17 and $300 per month, and a 7-day free trial. Those plans include billable-conversation and AI-conversation limits, so the headline price does not show your real cost. Estimate your monthly conversation volume first. MivoChat’s paid plans are not on sale yet.
MivoChat has a 14-day trial and monthly answer limits by plan, but paid checkout is not available yet. It is not possible to claim a current paid-price advantage. Use the MivoChat pricing page for MivoChat's current trial limits and compare the usage units that actually apply to your business.
How to test both products fairly
Use the same visitor questions and the same source information. Include a common question, a question with an exception, and something your website does not say. A trustworthy assistant should not invent a policy to fill a gap.
Then test the staff experience: where does the message arrive, what context is visible, can a teammate answer clearly, and what does the visitor see after handoff? Repeat on a phone because many local customers will start from mobile.
Switch in small steps
Keep your existing chat available while you configure the new one. First correct your source pages and operating hours, then connect a small, representative set of pages. Agree who owns incoming conversations and how the team should answer questions that need a phone call or personal judgment.
Once answers and handoffs look right, put the new widget on a limited set of pages, ask staff to report missed questions, and add those answers to your public information. Expand only after you have reviewed real conversations for gaps.
Frequently asked questions
What does MivoChat cost today?
Tidio comparison: MivoChat has a 14-day trial. Paid plan checkout and reply credit purchases are not enabled yet; see the MivoChat pricing page for current trial allowances.
Can I import my old conversations?
For a move from Tidio, check the provider's export options and retain records according to your policy. This comparison does not promise a direct import into MivoChat; run the two workflows side by side before changing your team's process.
When were prices checked?
Tidio: the linked official pricing source was fetched on October 12, 2026. Plan names, limits, and billing terms may change, so use the provider's live pricing page before deciding.