Verified comparison
Pricing and listed features
| Vendor | Listed pricing | Listed features |
|---|---|---|
| Tidio | Tidio lists Starter from $24.17/month and Growth from $49.17/month; the displayed billing cycle is not labeled. Lyro AI add-on starts at $32.50/month for 50 conversations. Pricing checked on 5 November 2026. Tidio official pricing ↗ |
|
| Crisp | Crisp lists Free at $0, Mini at $45/workspace/month with $5 AI credits, Essentials at $95, and Plus at $295. Pricing checked on 5 November 2026. Crisp official pricing ↗ |
|
Check each linked pricing page for current terms before deciding.
Choose Tidio if
Choose Tidio if ecommerce recommendations, order status, and live chat or ticketing are priorities.
Choose Crisp if
Choose Crisp if its omnichannel shared inbox, ticketing, and Telegram visitor channel suit your team.
Compare monthly cost at your volume
For an illustrative comparison, assume 300 or 1,000 AI-handled conversations and three replies each; MivoChat would count 900 or 3,000 AI replies. Tidio lists a Lyro add-on from $32.50 monthly for 50 conversations, so these volumes require checking the applicable conversation tier and any additional usage; its listed Growth tier is from $49.17 for up to 2,000 conversations. Crisp Mini is $45 per workspace with $5 AI credits, listed as about 90 automated conversations; Essentials is $95 with $25 credits, about 450, and Plus is $295 with $75 credits, about 1,350. Thus 300 sits around Crisp Essentials' stated allowance and 1,000 around Plus, subject to its credit rules. Tidio displayed billing-cycle labels are unclear, so confirm price and add-on terms.
MivoChat's assumptions produce 900 replies at 300 conversations and 3,000 at 1,000: Starter is $29 for 1,000 replies and Pro is $99 for 5,000. These are plan references; check current billing status at /pricing.
Training, channels, and switching Tidio / Crisp
List the live channels and ecommerce tasks before a pilot. Tidio lists live chat, Messenger, Instagram, WhatsApp, and email, plus product recommendations, order status, and human escalation. Crisp lists an omnichannel inbox including WhatsApp, Instagram, Messenger, SMS, Line, Viber, email, and Telegram; its listed plan tier for Telegram is unclear. Note which queues, ticket history, and order questions must remain available.
Test Lyro handoff and Crisp's shared inbox against real support cases, including an order-status question and a question outside published content. Keep the current widget in place while you measure the relevant conversation or AI-credit allowance. Confirm which teammates need seats, whether the ecommerce connections work for your store, and how open conversations will be transferred before changing the customer-facing route.
Separate routine product questions from transactional requests in your test set. A product recommendation may need store context, while a public FAQ answer may need only published text; verify that the chosen workflow has the data and escalation path each one requires. Review busy periods as well as an average month, since a conversation allowance can be exhausted earlier than expected. Ask agents to handle the same sample from their normal queue and note any duplicate notifications or missing conversation history.
Where neither fits and MivoChat may
Neither may suit a team that needs only grounded website help without broader messaging overhead, or needs a different ticketing and commerce workflow. MivoChat may fit public product answers and Telegram topic handoff; review /pricing and /accuracy before evaluating it.
Frequently asked questions
How is Tidio priced?
For tidio-vs-crisp, Tidio lists Tidio lists Starter from $24 point 17/month and Growth from $49 point 17/month; the displayed billing cycle is not labeled point Lyro AI add-on starts at $32 point 50/month for 50 conversations point ; Tidio lists ecommerce recommendations, order status, and human escalation; Its channels include live chat, Messenger, Instagram, WhatsApp, and email;
How is Crisp priced?
For tidio-vs-crisp, Crisp lists Crisp lists Free at $0, Mini at $45/workspace/month with $5 AI credits, Essentials at $95, and Plus at $295 point ; Crisp lists an omnichannel shared inbox including Telegram; plan tier is unclear; It also lists ticketing, integrations, and analytics;
Which is more directly ecommerce-oriented?
Tidio lists product recommendations and order status. Crisp's listed strengths include a shared inbox, ticketing, and ecommerce integrations; confirm the exact integrations and tier you need.
Can I compare Tidio and Crisp by conversation count alone?
Not safely. Tidio describes Lyro conversation allowances while Crisp lists AI credits and approximate automated conversations by plan. Check each vendor's current definition and included allowance for your intended workflow.
Keep exploring
Recommended guide
The r3-final-a evaluation measured 95% answerability-tier accuracy on 224 questions; this is an evaluation result, not a guarantee. AI replies use Anthropic. See the method and results and subprocessors and data locations.