At a glance
LiveChat and MivoChat
- LiveChat: Essential at $19 and Growth at $79 per user per month, billed annually.
- LiveChat: extra AI resolutions come in packs of 50 at $49.50.
- MivoChat: answers from your website, with replies in the web inbox or Telegram.
- MivoChat: 14-day trial today; paid billing is not live.
Checked October 12, 2026
Pricing and plan details
LiveChat’s pricing page lists Essential at $19 and Growth at $79 per user per month when billed annually, with a free trial. LiveChat official pricing ↗
Figures come from the LiveChat pricing page as fetched on October 12, 2026. Plan names, limits and billing terms change, so confirm them on the live page before you decide.
LiveChat: Yes: LiveChat lists paid plans
MivoChat: No: Paid billing is not live yet
LiveChat: Yes: Free trial or free plan listed
MivoChat: Yes: 14-day trial; no paid checkout yet
LiveChat: Not stated: Not stated on the pricing page; check their product documentation
MivoChat: Yes: Web inbox or Telegram; Slack is in beta
| Feature | LiveChat | MivoChat |
|---|---|---|
| Paid plan on the pricing page | Yes: LiveChat lists paid plans | No: Paid billing is not live yet |
| Free trial or free plan | Yes: Free trial or free plan listed | Yes: 14-day trial; no paid checkout yet |
| Human reply channel | Not stated: Not stated on the pricing page; check their product documentation | Yes: Web inbox or Telegram; Slack is in beta |
LiveChat alternative for small service businesses: visitor workflow
Question about livechat alternative for small service businesses
A buyer asks how LiveChat and MivoChat fit the team's support workflow.
Suggested next step for livechat alternative for small service businesses
The livechat alternative for small service businesses workflow should cite approved information and identify who can confirm an open detail.
LiveChat alternative for small service businesses team handoff
Web inbox or Telegram
The livechat alternative for small service businesses team can review a request that needs a decision.
Check Slack beta access before routing livechat alternative for small service businesses requests there.
Staffed chat versus answers outside business hours
Live chat works best when a person can respond promptly. For a business with staff on the desk, a live inbox can be a natural fit. If the owner is performing a treatment, working at a customer site, or checking guests in, a chat badge can set an expectation the team cannot meet unless hours and offline behavior are clear.
MivoChat is designed to answer common questions from business information and offer a route to a person. That may help cover routine questions outside staffed periods, but it does not replace an emergency contact, appointment system, or guaranteed response time.
Pricing and agent count
LiveChat’s official pricing page, fetched October 12, 2026, lists Essential at $19 per user per month and Growth at $79 per user per month when billed annually, a free trial, and extra AI resolution packages of 50 at $49.50. Monthly billing costs more than annual billing on both plans. Multiply by the number of users who would hold a seat, not only the agents who reply.
MivoChat's trial is 14 days and paid checkout is not available. To compare fairly, count users who need an agent seat and include the cost of any AI usage or add-ons, as well as the hours the inbox must be staffed.
Try the visitor journey on a phone
Open the website on a small screen, use the chat launcher, and ask a real question in your own words. Check whether the reply is readable, whether the next step is obvious, and whether the visitor can leave contact details or find a phone number when chat is offline.
Then test handoff from the staff side. A useful workflow includes enough page and conversation context for the person to understand what was asked. Check the notification route and agree how quickly someone is expected to reply.
Move gradually
Keep your existing inbox active while you test any replacement. List all places where conversations arrive today, including forms and social accounts, and decide which channels remain outside the website chat tool.
Start with an informational page and a limited set of questions. Review missed answers daily during the first week, update approved website content, and only then decide whether to extend the tool to higher-intent pages such as pricing or booking information.
Frequently asked questions
What does MivoChat cost today?
LiveChat comparison: MivoChat has a 14-day trial. Paid plan checkout and reply credit purchases are not enabled yet; see the MivoChat pricing page for current trial allowances.
Can I import my old conversations?
For a move from LiveChat, check the provider's export options and retain records according to your policy. This comparison does not promise a direct import into MivoChat; run the two workflows side by side before changing your team's process.
When were prices checked?
LiveChat: the linked official pricing source was fetched on October 12, 2026. Plan names, limits, and billing terms may change, so use the provider's live pricing page before deciding.