At a glance
Chatwoot and MivoChat
- Compare an open-source shared inbox with a docs-grounded support chat.
- Chatwoot pricing and current plan limits are linked below; check them against your expected monthly support volume.
- Before switching from Chatwoot, list the support channels, conversation history, and team workflows you currently depend on.
Pricing reference
Pricing and plan details
As of 2026, Chatwoot publishes cloud plan pricing and offers a self-hosted option. Confirm current limits and hosting costs on its pricing page. Chatwoot official pricing ↗
Plan names, limits, and billing terms change. Check the linked live pricing page before you decide; this comparison avoids fixed amounts where terms may vary.
Chatwoot: Yes: Open-source; self-host it or use Chatwoot Cloud
MivoChat: No: Hosted service; no self-hosted edition
Chatwoot: Yes: Omnichannel team inbox
MivoChat: No: Focused website chat with channel handoff
Chatwoot: Yes: Cloud plans or your own hosting and maintenance cost
MivoChat: Yes: Flat plan references with monthly AI-reply limits
| Feature | Chatwoot | MivoChat |
|---|---|---|
| Source code and hosting | Yes: Open-source; self-host it or use Chatwoot Cloud | No: Hosted service; no self-hosted edition |
| Inbox model | Yes: Omnichannel team inbox | No: Focused website chat with channel handoff |
| Pricing shape | Yes: Cloud plans or your own hosting and maintenance cost | Yes: Flat plan references with monthly AI-reply limits |
A worked pricing example
For self-hosted Chatwoot, include your own infrastructure and maintenance time; for cloud, compare current plan limits. MivoChat's plan reference is $29/month Starter or $99/month Pro; paid checkout is still coming soon.
For the Chatwoot comparison, treat MivoChat plan prices and allowances as product references; paid billing is still coming soon. Start the 14-day trial without a card and verify the workflow before making a pricing decision.
What a small SaaS team should compare
When comparing Chatwoot, try product questions such as “How do I rotate my webhook secret?”, “Does the API key need a restart?”, and “What is included in the Starter plan?” Check whether the answer points to the right documentation and what happens when the docs do not cover the question.
Then check the handoff. MivoChat sends each conversation to a Slack thread or Telegram topic; your teammate can take over, hand back to AI, or close it from there. Chatwoot may offer a broader inbox or workflow, which can matter more if several people share a queue.
Who should not switch
A team that relies on Chatwoot for its broader support functions should keep that system until it has mapped the dependencies and found a replacement for each one.
Keep the Chatwoot history, reporting, automations, and customer-facing channels available during evaluation. Test one low-risk page while the current route remains available.
A practical evaluation
For the Chatwoot evaluation, connect public docs and marketing pages covering API reference, pricing, and troubleshooting. Test a supported question, an ambiguous question, and one the site does not answer; MivoChat should say it does not know and make a person reachable instead of inventing a policy.
Check current product limits and Chatwoot's linked pricing page before deciding. Compare the support work your team actually does, not feature names alone.
Frequently asked questions
How do I compare the billing units?
For Chatwoot, confirm whether a billable unit means a message, AI reply, conversation, resolution, or agent seat. MivoChat's allowance counts each AI reply; its plan references are $29/month for 1,000 replies and $99/month for 10,000 replies.
Who should keep using Chatwoot?
Continue using Chatwoot while its shared inbox, ticketing, help center, outbound messaging, or complex routing remains essential to one connected support system.
What does a safe trial look like?
Keep Chatwoot available while you put the widget on one low-risk page. Ask a question from your current docs and an unsupported one, then verify the human handoff before changing your support route.